Shipping & Returns

Shipping Policy

At Preloved-Lux, we are dedicated to ensuring a seamless shopping experience for our customers. Our shipping methods are efficient, and we take utmost care in packaging to ensure the safe delivery of your purchases. We aim to provide transparent and affordable shipping costs to our customers, making sure they are always aware of the charges involved.
We understand the importance of trust in online shopping, and that's why we prioritize clear and straightforward language in our shipping policy to build a loyal customer base. Our commitment is to keep our customers informed and satisfied at every step of their shopping journey.

Return & Exchange Policy

Our return policy is designed to give our customers peace of mind when making a purchase from Preloved-Lux. If for any reason they've changed their mind or are dissatisfied with a product, we offer a straightforward refund or exchange policy. This is our way of building trust and assuring our customers that their satisfaction is our priority.
We believe in open communication, and our return & exchange policy reflects our commitment to transparency and customer satisfaction. We want our customers to feel confident and secure when shopping with us, knowing that we are here to support them every step of the way.